Refund Policy

Free and Easy Return

We trust you will love DMoose Products. If you're not happy in any way, call or email us for a full refund!

DMoose has a no-hassle, full return/refund policy

As you can see, your satisfaction is important to us. We want our customers to always feel safe ordering from us, knowing we care about your well-being. We are a small family-owned business and it is important to us that our customers feel that they are treated as a family too. Shipping and tax amounts are not eligible for refund.

To initiate a return/refund, please email us at support@dmoose.com or call our customer care line: (833) 366-6733.

Late or Missing Refunds

If we have initiated a refund and you haven't yet seen it credited back to you, first check your bank account again! These things typically have a processing time before the refund is officially posted. Then contact your credit card company or bank. If you've done all of this and you still have not received your refund after 5-7 business days from when the refund was initiated, please contact us at support@dmoose.com.

Returns

Products must be returned within 30 days of receiving your order. Products must be in their original packaging and must be unworn and unwashed with all tags still attached (if your item had tags when you received it). Please confirm any returns with customer service prior to shipment, via email: support@dmoose.com or our customer careline: (833) 366-6733.

May 18, 2022

Contact Us

Not finding what you're looking for? Contact Us Directly