01. Returns & Refunds

• Refund Policy

  Free and Easy Return We trust you will love DMoose Products. We back every purchase with a 30-day money-back guarantee. DMoose has a no-hassle, full return/refund policy As you can see, your satisfaction is important to us. We want our customers to always feel safe ordering from us, knowing we...

• Received a faulty item?

  We're sorry to hear you have received a faulty item! Please send us the following info: Your Order Number Item Name Photos that show: The fault as clearly as possible Full-length photo of the item The DMoose logo and label Don't worry about sending your faulty item back to us, just keep hold of ...

• What if I am not satisfied with my purchase?

  Here at DMoose, we believe in creating durable, long-lasting fitness products that support every rep, workout, and goal, which is why our 30-day guarantee backs every product. Please contact our team at support@dmoose.com or (833) 366-6733 to get your return label issued. More Questions? Please ...

• I still haven't received my refund

  If we have initiated a refund and you haven't yet seen it credited back to you, first check your bank account again! These things typically have a processing time before the refund is officially posted. Then contact your credit card company or bank. If you've done all of this and you still have n...

• Are your products covered by a warranty?

  Absolutely. We stand behind our quality, and all our products come with a 30-day money-back guarantee with no questions asked. Different products come with different warranty durations. Just a heads up, any item from our store could lose its warranty if it gets damaged (whether that's from not be...