01. Returns & Refunds

• What is your return policy?

  Returns being sent from within the United States are simple and easy! We will accept returns and exchanges within 30 days (from the original purchase date) for issues such as: Incorrect size (either too big or too small) General dissatisfaction or complaint (don’t like it/thought it was somethin...

• Received a faulty item?

  We're sorry to hear you have received a faulty item! Please send us the following info: Your Order Number Item Name Photos that show: The fault as clearly as possible Full-length photo of the item The DMoose logo and label Don't worry about sending your faulty item back to us, just keep hold of ...

• I still haven't received my refund

  If we have initiated a refund and you haven't yet seen it credited back to you, first check your bank account again! These things typically have a processing time before the refund is officially posted. Then contact your credit card company or bank. If you've done all of this and you still have n...

• Are your products covered by a warranty?

  Absolutely. We stand behind our quality, and our products come with a 30-day money-back guarantee with no questions asked. Different products come with different warranty durations. Just a heads up, any item from our store could lose its warranty if it gets damaged (whether that's from not being ...