04. Returns & Refunds

  • How do I return my items?

    Generally speaking, we do not require or accept returns, especially if the product is opened. Feel free to dispose of the product as you wish. We do, however, accept returns of unopened products under certain circumstances.  Please confirm any returns with customer service prior to shipment, vi...
  • I still haven't received my refund

    If we have initiated a refund and you haven't yet seen it credited back to you, first check your bank account again! These things typically have a processing time before the refund is officially posted. Then contact your credit card company or bank. If you've done all of this and you still have n...
  • Received a faulty item?

    We're sorry to hear you have received a faulty item! Please send us the following info: Your Order Number Item Name Photos that show: The fault as clearly as possible Full-length photo of the item The DMoose logo and label Don't worry about sending your faulty item back to us, just keep hold of ...
  • Refund Policy

    100% Refund + Keep the Product We trust you will love DMoose Products, so we invite you to try a product for as long as you like. If you're not happy in any way, call or email us for a full refund! DMoose has no-hassle, full refund policy: no return necessary! As you can see, your satisfactio...
  • What if I am not satisfied with my purchase?

    Here at DMoose, we believe in creating durable, long-lasting fitness products that support every rep, workout, and goal, which is why every product is backed by a full refund or replacement guarantee. More Questions? Please contact our support team here - www.dmoose.com/pages/contact-us