04. Returns & Refunds

  • Refund Policy

    Free and Easy Return We trust you will love DMoose Products. If you're not happy in any way, call or email us for a full refund! DMoose has a no-hassle, full return/refund policy As you can see, your satisfaction is important to us. We want our customers to always feel safe ordering from us, k...
  • Received a faulty item?

    We're sorry to hear you have received a faulty item! Please send us the following info: Your Order Number Item Name Photos that show: The fault as clearly as possible Full-length photo of the item The DMoose logo and label Don't worry about sending your faulty item back to us, just keep hold of ...
  • What if I am not satisfied with my purchase?

    Here at DMoose, we believe in creating durable, long-lasting fitness products that support every rep, workout, and goal, which is why every product is backed by a full refund or replacement guarantee. More Questions? Please contact our support team here - www.dmoose.com/pages/contact-us
  • I still haven't received my refund

    If we have initiated a refund and you haven't yet seen it credited back to you, first check your bank account again! These things typically have a processing time before the refund is officially posted. Then contact your credit card company or bank. If you've done all of this and you still have n...