04. Returns & Refunds
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Free and Easy Return We trust you will love DMoose Products. We back every purchase with a 30-day money-back guarantee. DMoose has a no-hassle, full return/refund policy As you can see, your satisfaction is important to us. We want our customers to always feel safe ordering from us, knowing we...
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We're sorry to hear you have received a faulty item! Please send us the following info: Your Order Number Item Name Photos that show: The fault as clearly as possible Full-length photo of the item The DMoose logo and label Don't worry about sending your faulty item back to us, just keep hold of ...
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What if I am not satisfied with my purchase?
Here at DMoose, we believe in creating durable, long-lasting fitness products that support every rep, workout, and goal, which is why our 30-day guarantee backs every product. Please contact our team at support@dmoose.com or (833) 366-6733 to get your return label issued. More Questions? Please ... -
I still haven't received my refund
If we have initiated a refund and you haven't yet seen it credited back to you, first check your bank account again! These things typically have a processing time before the refund is officially posted. Then contact your credit card company or bank. If you've done all of this and you still have n... -
Extended Delivery Policy for the Holiday Season
We are pleased to announce an update to our returns policy for the Holiday Season. All orders placed between November 1, 2023, and December 31, 2023, will be eligible for return until January 31, 2024. This extended return period ensures our valued customers have ample time to make purchase decis...