We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method
There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button
After 15-minutes, it is too late to cancel the order.
*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.
Please contact our support team here - www.dmoose.com/pages/contact-us